Once your clinic closes for the day, the need for patient support doesn't end. We provide a professional, empathetic voice for your practice overnight, on weekends, and during holidays. Our team handles everything from booking new patient appointments and addressing common questions to securely relaying urgent messages to your on-call provider. We ensure every patient feels heard and every opportunity is captured, so you can rest easy and return to a fuller schedule.
We answer and triage every call based on your custom protocols, escalating to the on-call provider only when necessary and protecting their valuable time.
We turn after-hours inquiries into appointments, capturing new patients and filling your schedule before the next business day even begins.
Urgent messages are relayed to your on-call provider instantly and securely, with full HIPAA compliance for total peace of mind.
Every interaction is logged directly in your EMR, ensuring your team is fully briefed on all overnight patient activity the moment they arrive.
Our healthcare-trained receptionists answer every call as a seamless extension of your practice. Working from your specific instructions, we greet patients warmly, understand their needs, and provide a calm, reassuring voice, no matter the time of day or night.
Using your custom on-call schedule and escalation procedures, we determine the urgency of the call.
For non-urgent needs, we can schedule appointments directly in your calendar, answer common questions, or take detailed messages.
For urgent clinical matters, we securely relay the message to your on-call provider instantly.
Once the call is complete, all information—from new appointments to message details—is instantly and accurately logged in your practice management system. This gives your team a complete summary of all after-hours activity, ensuring a seamless hand-off and perfect continuity of care when your office reopens.
Our after-hours support services ensure no patient call goes unanswered while giving you and your team the rest you deserve.
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