Constant phone calls and administrative tasks can be a major drain on your in-house team, pulling them away from critical in-person patient care. With your dedicated Front Well Health team, we use HIPAA-compliant technology and healthcare-trained professionals to manage your patient communications with precision and empathy—saving you time, reducing staff burnout, and elevating your entire patient experience.
You get a dedicated team of U.S.-based professionals recruited for their empathy and experience in healthcare environments. They understand patient privacy and clinical urgency.
Our team works directly within your existing EMR or Practice Management System to book and manage appointments in real-time, eliminating double entry and costly errors.
We build a custom operational playbook for your practice, defining call flows, triage procedures, and on-call instructions to ensure every situation is handled exactly as you require.
The moment a call connects, our system instantly displays your practice's information, patient verification steps, and specific protocols. Our team is ready to engage each caller with the knowledge and confidence of an in-house employee.
Our technology identifies returning patients by their phone number, allowing us to greet them personally and review their history. This provides a familiar, efficient, and reassuring experience that builds patient loyalty.
Your address, directions, provider details—anything you deem important is at our fingertips. This allows for natural, compassionate, and unscripted conversations that make your patients feel heard, valued, and understood.
Unlike basic answering services, we have direct, secure access to your providers' live calendars. We can see availability, schedule appointments, manage rescheduling requests, and accurately communicate wait times.
Our team is trained to do more than just take a message. We book new patient appointments, route billing questions to the correct department, relay urgent messages to the on-call provider, and send out appointment reminders via text or email.
Let's discuss how our front desk solutions can streamline your operations and enhance patient satisfaction.